Whether you’re a business owner ready to take your business to the next level or a homeowner looking for products to “smartify” your home, you can start with the Internet of Things (IoT). The Internet of Things changes many aspects of our life by integrating data from multiple devices that communicate with one another across a common platform. IoT embeds sensors and chips into objects that use analytics to mine and exchange data.
Different sectors such as automotive, banking, hospitality, and manufacturing use IoT to streamline their business processes and better connect people and systems. In order to understand what makes a good connected product, you should understand the key characteristics of connected products.
Usability Of Good Connected Products
The usability of connected products is determined by how effective and efficient the product attains a specific goal. Some examples of connected product goals include:
- Controlling environmental conditions
- Monitoring and security
- Personalizing the user experience
- Managing energy consumption
- Coordinating and optimizing work for the manufacturing industry
- Receiving automatic software updates in cars to enhance their performance
- Reducing elevator wait times by predicting elevator demand patterns
- Calculating the fastest navigation to a location
Connected products should make users feel like they’re using one cohesive service. The functions and capabilities of connected products are critical in delivering the user experience. For example, a completely networked home allows a user to monitor their home through voice control, remote controls, or any other devices synced to the system. The home should react to different conditions such as lighting, security, and thermostat regulation.
Customer Anticipation Of Good Connected Products
IoT products should fit smoothly into the patterns, behaviors, and routine tasks of users to ensure a seamless user experience. IoT devices should have sensors that are automated to respond to daily routines. Some examples of routine tasks these products can help with include:
- Morning wake-up
- Unlocking and locking the door
- Turning lights on and off
- Tracking keys
- Reminders and schedules
- Weather report
- Enabling/disabling your alarm system
Connected products anticipate customer’s needs so a user can avoid spending time on small tasks, and free up time to focus on the tasks that matter most.
Response Time Of Good Connected Products
When we search the internet and find that a web page is lagging or something fails to download, we might attribute it to a weak network connection; however, when customers purchase a connected product they don’t want to wait any extra time.
Connected products should respond immediately in order to increase the connectivity between the individual product and the user. For example, when a user clicks a button or commands a device to turn on the lights, the response should be instant. The immediacy and accuracy at which a task is completed translates to the perceived quality of the product and enhances the overall customer experience.
Good connected products should work efficiently, respond immediately, anticipate quickly, and connect constantly. It should also have the ability to integrate into a user’s life making them forget it’s even there. Business owners and homeowners that plan to implement connected products expect improved accessibility. These products save time and money by increasing productivity, efficiency, and delivering on user’s needs on a regular basis.